If I ever have to cancel a contract, what is the procedure ?

If you need to cancel a contract, we ask you to do so at least 48 hours in advance. Below this deadline, it becomes difficult for us to replace you and it therefore becomes problematic. Before applying for a contract, we ask that you be sure…

If I don't show up on a contract, what are the consequences ?

Automatically, this will end our collaboration. Your access to the contracts and to the platform will be revoked immediately. We have zero tolerance for these kinds of situations.

How do I confirm and invoice my hours when I have made a contract ?

For each of the contracts you do with Staff Renter, you must confirm your hours. It is your responsibility to go to your Intranet in the invoicing tool to complete the timesheet. By clicking on the contract for the day that was made, it will…

When will I be paid for my work ?

Invoices payments are made fourteen (14) working days after you have sent your invoice. Always calculate 14 days after the last day of the current week. By default, payments are made via Direct deposit. Please note that a charge of $ 2 per…

How do I inform you of an error in the payment of my invoice ?

Before paying any of your invoices, we will send you the official detailed invoice with all the items that will be paid to you. It is your duty to double-check the invoice and contact us if anything is wrong.

How should I dress on a contract ?

The uniform required varies depending on the event and our clients. In the details of each contract, you can read the information about the uniforms. Please note, uniforms are not provided on the contracts. If you do not have the uniform required…