MYSTERY CANDIDATE : INTERNAL PROCESS

As an employer, it can be difficult to maintain control over the quality of your employees’ work. The mystery candidate service allows you to integrate an employee within your team so that he can become your eyes and ears. During a predetermined period, the candidate will analyze the competence, loyalty and stability of your staff, as well as your various internal processes. A detailed report will be given to you to put in place a series of improvements, reward some deserving employees or get rid of bad employees. This service not only allows you to receive recommendations to improve the quality of your services, but also to count on the work of a new employee during the duration of your evaluation.

MYSTERY CUSTOMER: FOR YOUR BUSINESS OR YOUR COMPETITION

More than ever, the customer experience must be the priority of any service company. The restaurant and hospitality industries are very competitive and you must stand out from the competition and remain flawless if you want to stay at the top. The mystery customer service assesses the quality of all your internal processes and the general experience of your customers, always with the aim of increasing your profitability.

HOW OUR MYSTERY

SERVICE WORKS

We set up a first meeting with you to determine the type of mystery package you need and the type of mystery person you want to get.

We then set up your evaluation chart presenting all the criteria to be analyzed and the issues to be addressed.

If you opt for the mystery candidate service, we choose together the best one for your needs.

If you opt for the mystery customer service, you will receive a visit from the mystery customer according to a pre-established schedule and in a totally incognito manner.

Following the evaluation, you will receive a detailed report including all the recommendations.

Want to become a mystery customer / candidate?

Contact our team to receive more information.

HOW OUR MYSTERY

SERVICE WORKS

We set up a first meeting with you to determine the type of mystery package you need and the type of mystery person you want to get.

We then set up your evaluation chart presenting all the criteria to be analyzed and the issues to be addressed.

If you opt for the mystery candidate service, we choose together the best one for your needs.

If you opt for the mystery customer service, you will receive a visit from the mystery customer according to a pre-established schedule and in a totally incognito manner.

Following the evaluation, you will receive a detailed report including all the recommendations.

Want to become a mystery customer / candidate?

Contact our team to receive more information.

FOR YOUR BUSINESS

Take advantage of our free intranet, completely dedicated and accessible to your account from anywhere at any time. A great tool to simplify the management of your workforce, your planning and everything related to contracts, customer billing and payments.

A complete service for more efficiency!

FOR ANY QUESTIONS JUST
CONTACT OUR TEAM

F | IG | @

FOR ANY QUESTIONS JUST
CONTACT OUR TEAM

F | IG | @

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